· Yes. We use highest standard payment gateways to do the transactions and it is 100% Safe and secure.
· To exchange a product you can write to us at firstname.lastname@example.org. Our representative will assist you in this.
· We provides Credit Voucher or refund as per your choice against each return which reaches our warehouse. For Credit Card/Net Banking, refunds will be done through payment gateway. The refunds will be initiated within 48 hours of items getting received at the warehouse. It typically takes 2 to 3 working days for refunds to reflect in to customer Returns packet courier charges will be customers pay.
your account which is completely dependent on your bank.
· For each and every order, we ships products after checking it for the quality. If for any damage caused during the transit we will
exchange it for a new piece. You can write to us at email@example.com
· If you are staying in remote areas, it will take little more time than usual. You need not to worry, we will provide you the tracking number, by which you can easily track the current status of your order.
· If for any reason your order is not shipped within 2 working days, you will receive a call from our representative to provide you complete details.
· Once the refund process initiated, it will take 4-5 business days to credit back the amount into your mode of payment.
· If you have ordered more than one item and got a free gift, then you can send just that particular item back and we will issue credit voucher to you. Please note that in this case we will not be able to issue refund and can only issue credit voucher. If you wish to get the refund then please send thefree gift also with the item. If you wish to return all items in order then you will need free gift as well and we will issue refund or credit voucher as per your choice.
· When the below mentioned points are not fulfilled, returns are not possible. Return needs to initiate within 7 days from the date of delivery. Items of the order should not be used.The tags of the items should be intact and not removed
· Yes. You can modify the shipping address of your order before we have processed (shipped) it, by contacting our customer support team at firstname.lastname@example.org
· To update the details you need to first log into your account using your registered email id and password.
Yes Is it necessary to have an account to buy You have to simple register before you buy,
· Log into your account, go to my account section, change password.
· You will receive a mail once you complete the transaction for your order with order id.
Need to check the status of your order, just click the button and enter the order number to get the current status
· If for any reason the product from your wish list goes out stock and you wants
to purchase that specific product, just write to us at email@example.com.
We will notify you when the product gets available.
· Best way to get the promotional emails from Lilashah Exports is to by registering newsletter or just create an account with us.
· If for any reason you want to delete your account, you can write us at firstname.lastname@example.org.
· No.It’s not possible to change your login email id registered at the time of registration. If you want to use any other email id, we would recommend
you to create a new account with the new email id.
· If you forgot your password. Click on the sign in button at the top right corner of the page and click forgot password, enter your email id we will
send you the link to reset your password.
· ·If you have forgotten your email id registered to log in. Just drop us a mail at email@example.com
· Our website is best supported by all leading browsers. Please ensure that the browser you are using is up to date. If you are still experiencing
difficulties, please do not hesitate to contact us at firstname.lastname@example.org
· If the order is cancelled or returned, the coupon applied stands void. It cannot be redeemed again.
· You can’t use a coupon with expired validity.
· Yes. We use world class secured payment gateways, which is 100% secure to do online transactions.
· If your computer hangs and the money got deducted from your account is failed to complete, the money will be deposited back to your account within 6-7 business days.
· Refunds would be initiated once the returned product has reached
back to our warehouse.
· Normally items get delivered with 3-4 days. Some times it takes more time depending on the shipping location.
· Sometimes delivery takes more the expected time for many reasons like remote location, delay due to fog, or any natural calamity in route.
· · Yes we do ship across the globe.
· No. As of now we don’t provide COD service for any location.